Full Real Estate Agent Licence Upgrade

QLD Real Estate Training and Careers Institute will provide students access to:

• Full Real Estate Agents Licence Course learning and assessment suite which includes:
  • Learner Guides 
  • Assessment Workbooks 
  • Templates for Projects and other activities;

• Commonwealth and State/Territory and industry requirements, such as:

• regulator and licensing requirements for the state or territory of operation
• qualification and professional development requirements for real estate roles
• real estate employment terms and conditions
• real estate, fair trading and consumer protection legislation in the state or territory of operation, including offences and penalties
• statutory and industry standards for ethical practice in real estate, including codes of conduct or codes of practice
• regulator and licensing requirements for trust account transactions
• legislation relating to:

• marketing residential property in the state or territory of operation
• sale of property in the state or territory of operation
• lease and property management in the state or territory of operation
• rights and obligations of tenants and landlords

• websites and online databases for regulators relevant to real estate activities in the state or territory of operation
• Organisational documentation and operational requirements of a property agency, such as:

• an agency marketing and communication document
• receipts
• banking processes and procedures
• client disbursements
• office expenses
• property records and portals, including:

• details of two properties for appraisal
• a property appraisal report
• marketing and communication profile

• market indicator information
• samples of:

• tenancy agreement for the state or territory of operation
• property condition report

• policies, procedures, forms and documents that support ethical practice for:

• property appraisals
• taking buyer enquiries and qualifying buyers
• agency records and databases, including properties available for sale
• real estate, including agreements
• property management
• tenancy
• rental properties
• trust accounts transactions, including contingency procedures

• Range of profiles, including those for:

• two buyers
• six properties
• tenants

• resources and strategies for marketing property
• Case study where landlord expectations about property management were not met
• simulated scenario for a complex real estate matter that is sufficient to provide a realistic simulation of a conciliation process and a hearing

• Business plans, strategies, policies and procedures, forms and records, including:
  • Agenda and notes of staff meetings relating to customer service
  • Feedback and complaints registers, including resolution of complaints about customer services and results from analysis of feedback
• Financial records to enable realistic analysis and planning
• Database/s including simulated sets of records of current and recent listings, sales reports and comprehensive sales data
• Position descriptions for employees, including detailed roles and responsibilities
• Position description, including detailed roles and responsibilities for the role to be assumed by the student
• Role descriptions for people participating in role-play exercises
• Simulated realistic internet and social media presence
• Equipment required to:
  • prepare documentation and to manage processes and teams in a property agency
  • develop, implement and coordinate customer service activities
• Additional course readings and resources recommended by trainers. 

All staff involved in training and assessment of the program has direct access to the following resources:

• Access to the current version of the units of competency, assessments, training package and companion volume requirements;
• Access to the relevant support materials though trainer/assessor portal, specifically:
  • Assessor Guides (including assessor instructions, competency mapping, marking guides and benchmark answers) for every unit of competency;
  • Assessment tasks;
  • Observation and demonstration checklists;
• Access to the following equipment and facilities to meet the requirements of each unit of competency and successfully implement the program:
  • www.training.gov.au;
  • Current, sufficient and effective training materials for all units of competency
  • Laptops/computers;
  • Printer;
  • Internet

Students to ensure their own access to:

• Computer/laptop with relevant software such as, but not limited to, the following:

• internet access preferably through Google Chrome
• MS Word and PowerPoint 
• Adobe Acrobat Reader